All too often, a poorly designed UX is a contributing factor. The facts are that humans also design the business critical apps that were used during the incident. And a human at the agency has to recommend or design the app used in this case. And therein lies the irony. It’s often the last person pushing the button that gets the blame.
Read MoreOne of the main reasons why users churn is poor user experience. Your users have options, learn how to keep them by focusing on the things that matter to them.
Read MoreYears ago, I came across an open letter called Goodbye, Google. The letter was written by a visual designer at Google who got frustrated by the constant level of testing and iteration:
“Yes, it’s true that a team at Google couldn’t decide between two blues, so they’re testing 41 shades between each blue to see which one performs better. I had a recent debate over whether a border should be 3, 4 or 5 pixels wide, and was asked to prove my case.
Read MoreAre we doing a disservice by favoring and hiring people based on the tools they can showcase in their portfolios rather than on their ability to navigate and overcome today’s challenges?
Read MoreFinding design talent is not really that difficult, but getting said talent excited about the work and the culture that supports them can be challenging.
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